We all do projects, frequently without realizing it is a project! Healthcare projects carry concerns, not always found in traditional management or even ‘regular’ Project Management. This one-day module introduces anyone working in Healthcare to Project Management and its issues. Our model of Planning, Organizing, Scheduling, Controlling and Managing Change, with simple and effective tools and techniques, is presented and practiced. The overall objectives of this workshop are to inform participants in Healthcare of their roles in projects, and to enable negotiation, communication and coordination to help you and your project survive!
Since this workshop provides the essential tools and techniques practiced in our more detailed TSE001-HC Project Planning and Control (The Foundations of Project Management for Healthcare), it carries the nickname, “The Survival Kit”. Introduction and references to the CMS, Centers for Medicare and Medicaid Services, XLC, eXpedited Project Life Cycle are also included.
Once completed, participants involved with PMI® and the Project Management Institute’s Project Management Professional – PMP®, CAPM® or PMI-PBA programs, earn 8 PDUs or 8 “Contact Hours”. Healthcare IT professionals also earn CEs for HIMSS recertification! .8 CEUs are also awared which can be applied to almost all Healthcare professional certifications and renewals including ACHE, HFMA, CHBC and others.
Instructional methods for this special full-day module are lecture, discussion and case study team exercises. Upon request, we will include additional detailed references and samples of the CMS project life cycle and applicable in-house templates for on-the-job use. Although Microsoft Project is not taught during this workshop, examples of its effective application and use are discussed and integrated.
I. Project Management Concepts
A. Process vs. Project Management
B. Project Characteristics
1. Mission
2. Beginning and End
3. Resources
4. Roles and responsibilities
5. Risk
6. Visibility
C. PMI®, its Role and Benefits
II. Project Management Model
A. Project Management (in the World of Healthcare)
B. Project Life Cycles (The Project Process)
1. Current Options
2. The CMS XLC Life Cycle
C. Integration of the Project and the Process
D. Stakeholder Roles and Responsibilities
E. The Total Systems Pentagon for the Healthcare Environment
III. Best Practices
A. Scope (Identifying the Deliverables)
B. Managing Risk and the CMS Risk Framework
C. The Need to Negotiate
D. Critical Project Communication
IV. Managing the Pentagon
A. Time
B. Money
C. People
D. The Plan
E. Scope and Quality
F. and of course, RISK
G. The benefits of Being Proactive
(and the ability to react quickly!)
V. Planning
A. Scope Management
B. Project Risks and Assumptions
C. The Work Breakdown Structure (WBS)
D. Estimating Techniques
E. Network Diagram (Dependency Diagram)
1. The Critical Path
2. Why this is important
F. Gantt Chart – Time-line
G. Putting it all together – The CMS Project Management Plan
VI. Organizing and Scheduling
A. The Project Environment
(The Team)
B. Staffing the Project
(Who makes the choice?)
C. Resource Schedule Conflicts
D. Support Groups and Outside Vendors
(Cross-Functional Projects)
E. Communications – Communication – Communications
F. The CMS Communications Plan can help!
F. Approvals or Other Process Items
VII. Execution, Monitoring and Control
A. Track Progress & Quality
Easy yet helpful metrics
B. Corrective Actions
C. Informing Management
This could be tough!
VIII. Change Control (Scope Management)
A. Plan for Changes
or suffer the consequences!
B. Implementing an Effective Change Control Process
IX. Project and Stakeholder Roles and Responsibilities
X. Conclusion
A. Closure and Lessons Learned
B. Additional Healthcare Environment Resources
C. Participants Critique the Workshop