TSE004-HC Project Risk Management for Healthcare

The Six Steps for Healthcare

Course Description

As we tend to learn the hard way, risk is everywhere!  Whether we are involved in one or many projects, our goal is always to reach successful completion, while still maintaining our daily responsibilities.  Not an easy task!  This workshop introduces tools, techniques, and the way to follow a Six Step Process for successfully managing RISK.  The process, supported by CMS, Centers for Medicare and Medicaid Services and PMI®, The Project Management Institute, will lower risk in simple, matrix and cross-functional projects, in a Healthcare Environment and many others.

This module is intended for anyone who has taken Project Planning and Control (The Foundations of Project Management), who wants implement a simple systematic approach to managing risk. Although previous attendance at PP&C is recommended, it is not a prerequisite.

The Six Steps for managing risk are universally accepted.  While this workshop provides benefits of learning about the PMI® way, it also follows and presents the applicable CMS methods and templates. 

Participants involved with PMI and the Project Management Professional – PMP or Certified Associate in Project Management, CAPM programs are awarded 8 PDUs or “Contact hours” and .8 CEUs. These are also accepted as Continuing Education, CE Hours by HIMSS.   Most other Healthcare certification agencies also accept these Continuing Education units.

Upon completion of this workshop, each participant will be able to:

Instructional methods for this one-day module are lecture, discussion, exercises, and workshops. Reference to the CMS Risk Management Framework, CMS XLC-eXpediter, and inclusion of the PMI® PMBOK Fifth Edition are certainly included and applied to real-world situations. Session also has participant discussions and feedback of on-going project situations and resolutions.

Course Outline

  1. Introduction and Course Objectives
    1. PMI® as a Resource
    2. CMS as a Resource
      1. Guides
      2. Templates
    3. The Project “Reality Check”
  2. Review of Risk Basics
    1. What is Risk (Both Bad and Good)
    2. Why We Need to Manage Risk
    3. Project Risks vs. Product Risks
    4. The Six Steps to Effective Risk Management
      1. Plan Risk Management
      2. Identify Risk
      3. Perform Qualitative Risk Analysis
      4. Perform Quantitative Risk Analysis
      5. Plan Risk Response
      6. Monitor and Control Risk
    5. The relationship between PMI and CMS Risk Managemen
  3. The Risk Management Plan
    1. Definition
    2. The CMS Approach - The CMS Risk Management Framework
    3. Why must we make a plan to Manage Risks?
    4. Contents of the Plan
    5. Presenting the Plan
  4. Identify Risk
    1. Definition
    2. Identification Methods
      1. Data Gathering
      2. Previous Project Lessons Learned (Listening to the past)
      3. Checklists
      4. Using Subject Matter Experts (SME)
      5. Project Team Member Experiences (Brainstorming)
    3. Risk Categories
      1. Technical Risks
      2. Project Management Risks
      3. Organizational Risks
      4. External Risks
      5. Unknown Risks
    4. Risk Types
      1. Business
      2. Pure
      3. Known
      4. Unknown
    5. Ranking the Risks
    6. Determining the Risk Triggers
      1. Do we always switch to “Plan B”?
      2. When do we go to “Plan B” = contingency plan?
  5. Qualifying the Risk (Perform Qualitative Risk Analysis)
    1. Estimating “How likely is the Risk?”
    2. Assess the Impact
    3. Probability-Impact Matrix (A cool tool!)
    4. Risk Prioritization (Determining the Organization’s Risk Tolerance)
  6. Quantifying the Risk (Perform Quantitative Risk Analysis)
    1. Quantitative Risk Analysis
    2. Refine our Previous Risk-related Estimates
      1. Decision Tree Analysis
      2. Simulation
      3. Additional Tools
    3. Rules to Determine Probabilities
    4. Risk Referent Level
    5. Cost and Budget
    6. How Often is this really done?
  7. Developing Risk Response Plans (Plan Risk Response)
    1. Risk Response Strategies
      1. Avoiding Risks
      2. Mitigating Risks
      3. Transferring Risks to Third Parties
      4. Actively and Passively Accepting Risks
    2. Contingency Plans
    3. Secondary and Residual Risks
    4. Project Reserves
  8. Monitoring and Controlling the Risks
    1. The Importance of Effective Project Communications to Risk Management
    2. Risk Tracking and Control Methods
      1. Measures
      2. Job Aides
    3. Did we Create New Risks?
    4. Documenting
      1. Project Risks
      2. Risk Responses
  9. Conclusion
    1. Review Major Topics/Issues
    2. Additional Links to CMS and other Job Aids
    3. Participants Critique Workshop
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